Average transit times to the United States from our domestic warehouses is 2-10 Business days
Average transit times to the United States from our international warehouse: 5 - 15 Business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the address is wrong, we can correct this within 24 hours.
If you are not satisfied with your product you can return it within 7 days of the date your order was received. To return an item it must be unused and in the original shipping package. All original shipping costs are non refundable.
If you are returning an area rug a 20% restocking fee will be charged.
You will be responsible for paying for your own shipping costs to return an item.